FAQs
How are your linens cleaned?
All of our products are thoroughly cleaned after every use. Linens and towels are professionally laundered by a linen supply service that also provides services to hotels at the Jersey Shore.
What if I need something not listed in your services?
If you do not see what you are looking for, please let us know and we'll consider adding to our inventory.
Where do you enter a coupon code?
Coupon codes are entered after items are selected, billing/shipping address is entered and delivery method is selected. This occurs before payment is entered.
How new are your rental items?
All of our rental items have been purchased new by Relax Concierge. When any damage or wear is noted, we immediately replace the product.
Can I create a reservation on the website and provide payment over the phone?
Absolutely. Select "Reservation" during the check out process. Following submission, please give us a call at 609.601.5077 for payment.
What methods of payments are accepted?
Relax accepts Visa, Mastercard, Discover and American Express.
How far in advance do I need to place my order?
To ensure availability, we suggest you place your order as soon as your travel plans are confirmed or up to two weeks before your stay. Depending on availability, we can accommodate same day requests or requests that come up during your stay. Please note: we do sell out of many items during the prime summer week. We also sell out of our bed making/removal services.
What is your cancellation policy?
Cancellation over 7 days from arrival will incur a credit card service charge of $20. Orders cancelled after that time period will be charged 50% of order.
Do you offer discounts for multi week orders?
We sure do! Discount will be taken off when selecting the date for the multiweek stay.
Do you require a minimum order?
There is a $50 minimum for delivery of items.
Where do you deliver?
Relax Concierge provides products and services to vacationers. Please visit our Locations page to find out where we deliver. Please let us know if your location is not on the list and we'll see if we can accommodate.
When are deliveries and pickups scheduled?
On Saturdays during the summer, deliveries/pickups occur between 9:00 am to 6:00 pm. Most deliveries are completed by 2:00 pm but we need to plan for traffic. This all depends on our routes. For other days of the week, we have a little more flexibility with timing so please contact the office if items are needed by a specific time.
Can I wash linens on vacation?
Linen and towel items can be washed while on vacation. Please follow the care instructions on the labels. Please remember to wash anything white separate from color items. If items are discolored upon return, we will charge for replacement items.
Towels: Wash colors separately. Do not iron. DO NOT USE BLEACH. If there is a stain, please either use Oxyclean or leave for our linen service to resolve. Do not wash our items with beach towels or colored items.
Linens: Wash using cold water on delicate cycle with a mild detergent. Tumble dry on low heat. DO NOT USE BLEACH. If there is a stain, please either use oxyclean or leave for our linen service to resolve. Do not wash our items with beach towels or colored items.
Is there a fee for delivery/pickup?
A delivery fee of $20 will be applied to each orders to vacation rental homes on Saturdays during summer months. This fee includes pickup charge. Additional charges apply for other days of the week.
What do I do when it comes time to check out?
On the day of check out, double check your rental property for all delivered items. Place the container(s)with covers in the same location where order was dropped off no later than 9:00 AM.
If you ordered beach items, Please remove all sand, sunscreen, debris and make sure equipment is dry before return. A cleaning charge will be applied if beach items are returned dirty.
Do I need to be present for delivery or pickup?
For linen and towel orders, we do not require customers to be at the delivery location at the time of delivery. If the customer is not at the location at the time of delivery, we will leave linens and towels outside the location in an appropriate place. This is typically at the front door of the rental location. If this is not an option, we will leave the items in the outdoor shower but will leave a note or call you to let you know where the items are located.
Do I need to clean items for return?
Nope. We want to make your vacation as relaxing and enjoyable as possible. No need to clean items or fold them upon return.